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Waterloo Region's vinyl pool specialist since 1994
(519) 886‑8751 D2-550 Parkside Drive, Waterloo, Ontario
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Pool equipment repair in Waterloo Region

Equipment failure, liner damage, water chemistry out of control: call us. Our technicians are in the field and our store has the parts.

Common calls we get

  • Pump won't start or is losing prime
  • Water turned green or cloudy
  • Losing water (possible leak)
  • Liner tear or separation
  • Filter or salt system not working
  • Coping or liner separation
Pool equipment being serviced — Aquascapes Recreational Contractors

Call us first.

Most pool problems get worse with time. Our technicians are already working in the region, and because we run our own pool store, we usually arrive with the part needed to finish the job in one visit. Call (519) 886-8751 or email info@aquascapesrc.ca.

What we diagnose and fix

  • Pump and equipment failure

    When circulation stops or equipment seizes, we diagnose the cause: motor, seal, electrical, or control board, and restore your system. We stock common Hayward components at our store, so most repairs do not require a return visit.

  • Liner damage and patching

    We patch small tears underwater (no drain needed), redo previously installed patches that have failed, and fix faceplate leaks at skimmers, returns, and lights to keep the current liner in service. When patching is no longer enough, full replacement is covered under pool liner replacement.

  • Water chemistry emergencies

    Green water, cloudy water, sanitizer failures: we test, diagnose, and treat. We carry the chemicals to address the problem on the first visit and will explain what caused it so it does not happen again.

  • Leak detection and repair

    Pool leaks are more common than owners expect, and the longer they go undetected the more they cost in water, chemicals, and structural damage. We use pressure testing to find plumbing leaks. For liner leaks, we use the Anderson LeakTrac, which sends a small electrical charge through the water and detects where it escapes through holes in the liner, down to pinhole size. You get a clear quote before any work begins.

  • Filter and salt system issues

    Cartridge, sand, and DE filter problems; salt cell scaling or failure; AquaRite system faults. We diagnose and repair the full Hayward filtration and sanitation lineup as an authorized service dealer.

Pool technician servicing equipment in Waterloo Region — Aquascapes Recreational Contractors
Authorized Dealer

Totally Hayward® Dealer

Hayward selects a limited number of dealers who meet strict standards for technical knowledge, service quality, and customer care. As an authorized Totally Hayward® Dealer, Aquascapes carries the full equipment line, services it under warranty, and stocks genuine parts at our pool store.

Extended warranties

Extended warranty coverage on Hayward equipment is only available through an authorized Totally Hayward® Dealer. Purchasing elsewhere limits you to the standard manufacturer warranty.

Genuine parts

We stock genuine Hayward components at our pool store. No aftermarket substitutes, no waiting on a parts order to complete your repair.

Factory-trained technicians

Our service team is trained directly by Hayward to install, diagnose, and repair the full equipment lineup correctly.

Full product line

Access to Hayward's complete range of pumps, filters, heaters, salt systems, automation, and lighting for new installations and replacements.

Emergency repair service area

We come to you

  • Kitchener
  • Waterloo
  • Cambridge
  • Elmira
  • Guelph
  • New Hamburg
  • Hawkesville
  • Wellesley
  • Baden
  • New Dundee
  • St. Jacobs
  • St. Clements
  • Heidelberg
  • Maryhill
  • Conestogo
Aerial view of a Waterloo Region neighbourhood pool — Aquascapes Recreational Contractors

Frequently
asked
questions

Common questions about response times, diagnostic costs, warranty coverage, and what to do while you wait.

Don't see yours? Give us a call at (519) 886-8751. We're always happy to talk it through.

How quickly can you respond to a pool emergency?

Response time depends on our current schedule and your location. Call us directly and we will give you an honest estimate. For urgent situations such as equipment failure, active leaks, or water that has turned green, we do our best to respond as quickly as possible.

Do you charge for a diagnostic visit?

Yes. A service call is a flat $125.00, which covers the visit and the first half hour of on-site diagnostic work whether or not you go ahead with a repair. If you approve a repair, any additional labour is billed hourly at $125.00 on top of the service call. You'll get a clear cost estimate before any repair work begins.

My pool water has turned green. Is that an emergency?

Algae blooms are not always an emergency, but they are easier and cheaper to treat early. Call or email us and we can often advise on immediate steps over the phone and schedule a treatment visit quickly. Left untreated, algae can stain a liner and require more aggressive chemical treatment.

Does the Totally Hayward® dealer status affect my warranty?

Yes. Extended warranties on Hayward equipment are only available when purchased through an authorized Totally Hayward® Dealer. If you buy Hayward equipment elsewhere, you receive the standard manufacturer warranty only. Contact us before purchasing if you have questions about your coverage options.

What should I do while waiting for a technician?

If your pump has stopped, switch off the system at the breaker. If you have an active leak, turn off the pump and call us right away. For water chemistry problems, avoid adding more chemicals until we can test. Guessing at the issue can make it worse and more expensive to correct.

What our clients are saying

They opened our pool this year....and the service was OUTSTANDING. This same crew came to replace a gasket on the sand filter...and AGAIN...we received a friendly, professional, caring service to repair the problem. I highly recommend them!

Called 3 different companies to come try and fix my leak. Each one had a different idea of why it was leaking with big $ for each fix. Aquaecapes fix it in 20 minutes. Their amazing!

Incredibly helpful and honest services. Have been dealing with Sean and his staff for 10 years and would highly recommend Aquascapes to any pool owner 👍😊

Pool problem? Don't wait.

Boy jumping into a pool — Aquascapes Recreational Contractors